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SSL Exception – Troubleshooting

Under special circumstances, you can experience issues with connecting to secured servers. The following examples show what may go wrong, and if it does you will need to enable SNI.

Example A:  WebData Connection Fails

When we are trying to do a webdata connection to an HTTPS endpoint, it responds with an error.  You may notice that if it has an HTTP endpoint, this works fine.  However, using the HTTPS endpoint may result in a connection error report:

endpoint 1 "Endpoint1": Failed to contact target host

More Info endpoint 1 "Endpoint1" : Received fatal alert: handshake_failure Unable to contact target host (SSLException)


Example B: WebContent Feed Fails

When we try to access an edgeWeb HTTPS endpoint, the following exception is thrown:

HTTP/1.1; Caused by exception: Unrecognized record version TLS-0.0

There may also be inexplicable errors causing SSO to fail in the case that there are domains outside of the connection used during SSO. Any logs with SSLException generally have a chance to be resolved by enabling the SNI setting.


Check whether SNI is Enabled

If you have encountered an HTTPS issue, verify whether SNI Options are enabled in the /.bat file:


Check whether a Server Supports SNI

To check whether a server supports SNI, run the following command:

openssl s_client -servername -tlsextdebug -connect | grep "server name"

In this case, is the SNI value you are testing, and is the domain name or IP address of the TLS-capable server you are testing.

The output will look like this:

TLS server extension "server name" (id=0), len=0

This means that the SNI header information is in the ServerHello response.

If, however, you do not get the above-mentioned output, then the server either does not support SNI or it has not been configured to return the SNI information for the name you provided.


edgeCore Version 4.3.11

By default, SNI is enabled when connecting to third-party HTTPS web data/web content sources.

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